The IRMAC call center continues to have technical issues. A temporary number has been put into place for patients to call : 301-400-0240. Please note there may be longer wait times for calls to this number.

If you need to reach your provider or care team to schedule an appointment or for other matters, please use the MHS GENESIS patient portal to send a message: https://patientportal.mhsgenesis.health.mil/

We apologize for the inconvenience and are working to resolve the issue as quickly as possible.

Patient Resources

Policies

Download and review military health policies. 

Military Health System Policies

Department of Defense Medical and Dental Reimbursement Rates

Learn more about being reimbursed for medical and dental expenses.

DHA’s Commitment to Serving Every Person with Equal Dignity and Respect

The DHA is proud to serve our beneficiaries and is committed to ensuring that all patients receive excellent care. DHA has established, in writing, policies that maintain formal and informal processes for patients to undertake when they believe otherwise.

References 

DHA Administrative Instruction 101, Processing Procedures for Complaints Involving Discrimination in Military Health System (MHS) Health Programs and Activities 

DHA Procedural Instruction 6025.02, Nondiscrimination in Military Health System (MHS) Programs and Activities 

Don't forget to keep your family's information up to date in DEERS!