Health Services

NHCPR Ombudsman

Ombudsmen are volunteers appointed by the commanding officer to serve as an information link between the command leadership and command families.

Ombudsmen are trained to disseminate information, including official Department of the Navy and command information, command climate issue and local quality of life improvement opportunities around the community.

They also provide resource referrals when needed and can be instrumental in resolving family issues before they require extensive command attention. Command ombudsmen are part of the command support team.

What Does the Ombudsman Do?

The command Ombudsman assumes the responsibilities of:
  • Serving as a liaison between the command's families and the command

  • Serving as a liaison between the command's families and the command

  • Keeping the Commanding Officer informed regarding the morale, health, and welfare of the command's families

  • Communicating regularly with the command and the command's family members

  • Serving as a source of emergency and crisis information

  • ​​Maintaining confidentiality

  • Coordinating services for families during mobilization or geographic separation

Ombudsman Training

Training is an important factor of a successful Ombudsman Program. Trained ombudsmen are better able to enhance the readiness of Navy families. Ombudsmen are required to complete an initial 16.5 hours of basic training. The training consists of 9 modules that equip ombudsmen with the foundational knowledge and skills necessary to properly execute their duties required by OPNAVINST 1750.1F.

The basic training ensures that families receive a standardized level of services throughout the Navy. On-going training enables them to stay abreast of changes in programs and services, and to become familiar with new programs and services available to service members and their families. All ombudsmen are required to complete advanced training throughout the year.

In addition to basic and advanced training, ombudsmen are required to regularly attend bi-monthly assemblies, which provide a forum for sharing and exchanging information, resources, and best practices.

Contact Us

Phone Numbers

One Number Appointment Line
855-227-6331
Ombudsman
301-342-3824

Hours

Mon, Tues, Thur, Fri
0730 - 1600
Wednesday
0930-1600
Closed
Saturday, Sunday & Holidays

*For additional information regarding these policies contact our Customer Service Representative
Don't forget to keep your family's information up-to-date in DEERS.