The IRMAC call center continues to have technical issues. A temporary number has been put into place for patients to call : 301-400-0240. Please note there may be longer wait times for calls to this number.

If you need to reach your provider or care team to schedule an appointment or for other matters, please use the MHS GENESIS patient portal to send a message: https://patientportal.mhsgenesis.health.mil/

We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
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About Us

Contact Us

Appointments:

855-227-6331 6:30 AM-6:30 PM

Patient Relations/Patient Advocate:

301-995-4980 or 240-256-4524

Health Benefits/BCAC-DCAO:

Phone Number: 301-342-4061

Interactive Customer Evaluation (ICE)
 

Patuxent River

Link: https://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=505&service_category_id=11&dep=*DoD
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Dahlgren

Link: https://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=1166&service_category_id=11&dep=*DoD

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Indian Head

Link: https://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=1165&service_category_id=11&dep=*DoD
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Navy Det Joint Base Andrews

Link: https://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=1171&service_category_id=11&dep=*DoD
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If you cannot reach the Interactive Customer Evaluation (ICE) system please contact Customer Service or call 301-995-4980.

    Don't forget to keep your family's information up to date in DEERS!