Visitor Guidelines

Phone Tree Prompt:

Thank you for calling Naval Health Clinic Patuxent River. If this is a life-threatening emergency, please hang-up and dial 9-11. Please listen carefully to the following options, as our menu has recently changed. Your call may be monitored for quality assurance.

To book an appointment in Military Medicine, Physical Therapy, or the Medical Homeport, please press 2.

1. To book an appointment in an of the previously listed clinics, or to request medication refills, please press 1
2. For the active duty PHA office, please press 2
3. For the active duty nursing triage, please press 3
4. For non-active duty nursing triage, please press 4
5. To repeat this menu, please press *

To book and appointment in Occupational Medicine, please press 3.
To reach the Immunizations Clinic, please press 4.
To reach the COVID Response team, please press 5.

1. IF you have flue like symptoms or if you have been exposed to somebody with positive COVID, please press 1.

For Pharmacy, please press 6.

1. To reach Pharmacy staff, please press 1
2. For National Capital Region Refill Line, please press 2,

For Customer Service or the Tricare Benefits Coordinator, please press 7.

1. For Customer Service, please press 1
2. For the Tricare Benefits Coordinator, please press 2.

For issue with Referrals, please press 8
For Patient Administration and Medical Records, or to report a patient safety concern, please press 9.

1. To report a patient safety concern, please press 1
2. For Patient Administration and Medical Records, please press 2.
3. Press 0 to return to the Main Menu.

If a proper face mask is not being worn, a surgical mask will be given when entering the clinic.