Patient & Family Partnership Council (PFPC)
What is the PFPC?
A patient and family advisory council (PFAC) is an organization of current and former patients, family members and caregivers that works together to advance best practices at a hospital or healthcare organization. Volunteer patients and families collaborate with employees (clinical, administrative and support) to provide guidance on how to improve the patient and family experience.
Mission
Provide information, advice, and recommendations to the NHC Patuxent River and its branch clinics Dahlgren, Indian Head and Naval Detachment Andrews and the Defense Health Agency on issues related to access to care, quality of care, administrative activities, and the patient and family experience of care.
Vision
To create a patient- and family-centered culture that involves a collaborative partnership among patients, families, leadership, and staff.
Objective
To improve the delivery of safe and quality health care by providing a way for the community to collaborate with staff, enhancing experience for patients and their families.
What do Patient & Family Advisors do?
- Represent the interests of all patients cared for by the MTF.
- Help improve the patient and family role in healthcare decision making.
- Provide feedback about their care experiences.
- Help to improve clinic policies, staff and clinician practices, programs, or facilities.
The Patient and Family Partnership Council meets in person once every quarter for approximately one hour.
What skills do advisors need?
- Be a positive, open communicator who will share concerns and ideas respectfully.
- Think and share ways to improve healthcare.
- A commitment of one year (4 meetings) to the PFPC
Your Voice Matters!
If you are interested and would like more information about becoming an Advisor, please call our Patient Advocate at 301-995-4980 or 240-256-4524. Thank you!